Flights Travwing Pvt Ltd. (henceforth referred to as "Travwing.com") recognises the importance of preserving the privacy of its esteemed customers and takes multiple precautions to safeguard and preserve any personal data they entrust to us. This Privacy Policy is applicable to any User who uses any of Travwing.com's online channels, such as its website, mobile site, or mobile app, or its offline channels, such as call centres and offices (collectively referred to as "Sales Channels") to enquire about or make a purchase of the product(s) or service(s) offered by the company. Website refers to the website(s), mobile site(s), and mobile app(s) for the purposes of this privacy policy. The User hereby agrees to the terms of this Privacy Policy and all of its contents by using or accessing the Website or other Sales Channels. Should you not agree with this Privacy?
WHAT PERSONAL DETAILS TRAVWING.COM COLLECTS & HOW THESE ARE USED:-
Travwing.com gathers the information listed below in order to perform our legal responsibilities and our obligations to third parties under the terms of our User Agreement, as well as to enable us to offer and deliver the product(s) and service(s) that you have selected.
"Personal Information" belonging to the User refers to data that the User provides and that we gather for the following uses:
Creating an account on the website: Information that the user submits when registering or subscribing to the website, including but not restricted to contact details like email addresses, postal addresses, frequent flyer numbers, phone numbers (mobile or otherwise), and/or fax numbers; and information about the user's personal identity, such as name, gender, marital status, religion, age, and so forth. The data could additionally comprise information like
Additional details Additionally, Travwing.com gathers additional data and documents, such as but not restricted to:
Transaction history regarding your online purchases and other activity (apart from financial information).
Your usernames, passwords, email addresses and other security-related information utilised by the User in relation to Travwing.com Services.
Data, such as picture files and documents, that the user wants to store on Travelling Travels servers, whether it was developed by them or by a third party.
Information that is in the public domain or obtained from any other source, including social media channels, is included in the user's account information. This includes, but is not limited to, personal and non-personal information from the user's linked social media channels (such as name, email address, friend list, profile pictures, or any other information that the user has allowed to be received in accordance with their account settings).
Details about any additional traveler(s) that the user books a reservation for using their registered Travwing.com account. In such a scenario, the User should attest and signify that each other traveler(s) for whom a reservation has been made has consented to the User disclosing information to Travwing.com, and Travwing.com disclosing information to the relevant service provider(s).
In the event that the user asks Travwing.com to handle visa-related services, copies of the user's passport, bank statements, original application forms completed, pictures, and any other data that the relevant embassy might need in order to process the user's visa application will be sent.
When making an international reservation, the user may be asked to submit personal identification numbers (PANs), passport numbers, or any other information that the service provider deems necessary in accordance with the RBI's Liberalised Remittance Scheme (LRS) or other laws. Such data will only be used exclusively in accordance with the aforementioned specifications. Travwing.com might not be able to process the booking if the User chooses not to submit this information. Travwing.com will never divulge a user's PAN without the user's prior consent, unless a law enforcement agency requests it for an investigation, a court order, or in connection with a legal proceeding.
When a user chooses contactless check-in at a hotel, the hotel may require copies of the user's government identification, such as their driver's license, voter registration card, Aadhar, etc., as well as a self-declaration and any additional information concerning their date of birth, place of residence, destination, or origin in order to validate their reservation. In order to make overseas reservations, users may be asked to submit information such as their PAN, passport number, or any other information requested by the service provider, in accordance with the RBI's Liberalised Remittance Scheme (LRS) or any other applicable regulation.
The user's Covid-19 vaccination status and certificate, should they want to access their vaccination record at a later time for travel-related reasons or for any other reason, or should they wish to use any service that requires the submission of Covid-19 vaccination-related information. The beneficiary ID and other id information included in the vaccination certificate will never be processed by Travwing.com.
Such information may only be used for the legitimate purposes outlined above. The user also acknowledges that Travwing.com may disclose this information to any other third party or the end service provider in order to provide and facilitate the requested booking. Any sensitive or private information found in a vaccination record, passbook, bank statement, or other identity card that is submitted in order to use a service, take advantage of a deal, or make a reservation for a product on the website will always be redacted by Travwing.com. Travwing.com might not be able to complete the requested booking request if the User chooses not to supply this information or to have the information they have already provided deleted. Without the user's prior consent, Travwing.com will never share any of the collected information mentioned above, including PAN card details, vaccination status and certificate, passport details, and Aadhar card details, unless it is necessary for an investigation by law enforcement, in accordance with a court order, or in connection with a legal process.
Travwing.com uses the user-provided personal data for the following purposes:
To Book a Service:-
In order to provide consumers or travellers with reservation and booking services, names, addresses, phone numbers, and age details are exchanged with relevant service providers, such as hotels, buses, and airlines.
To Send Promotional Offers :-
When providing information about any promotional offers, Travwing.com uses information such as email addresses and mobile numbers. Travwing.com frequently sponsors contests and raffles to offer Users the chance to win free travel or other prizes. Additionally, the user has the option to stop receiving these emails.
Member Registration:-
The User is prompted for information such as name, address, phone number, email address, special login name, and password if they choose to register as a member of the Website. The registration form collects this data for a number of reasons, including
1. Recognition of users
2. To finish making the trip arrangements
3. To allow Travwing.com to contact the User in the event that it becomes essential for customer support.
4. To get in touch with the user to discuss any particular requirements; and
5. To enhance Travwing Travels' offerings
6. To verify the registration of the new member and the ensuing reservation
Surveys:-
Travwing.com recognises the value of its consumers' opinions. Travwing.com frequently conducts surveys and invites its regular customers to participate by using their personal identification information. Clients are free to participate in these surveys at their discretion. In order to improve the website, mobile site, and mobile app's usability for its users, Travwing.com typically conducts surveys to learn about its customers' experiences with the company. Unless otherwise specified in the poll, participants' identities are anonymous.
Safeguard Sensitive Information:-
Travwing.com does not collect sensitive information such as credit/debit card numbers or net banking details; these are primarily collected by payment gateways and banks. Nevertheless, as long as this data is kept on the website, it is safe—that is, until the user unintentionally shares it with a third party while using the website. This kind of information is occasionally given to specific outside parties in order to handle cashback offers and discounts, if any.
COOKIES & AUTOMATIC LOGGING OF SESSION DATA Cookies
Cookies are used by Travwing.com to customise the user's experience on the website and any potential ads that are shown. The usage of cookies by Travwing Travels is no different from that of any other respectable internet business. Concentrating on locations that could be of interest to the user.
Cookies are little data files that a user's browser saves to the hard disc of their device. Cookies enable Travwing.com to deliver services more efficiently. Furthermore, cookies facilitate access by letting users enter their password rather than their login name every time they log in. In addition, if a user hasn't opted out of getting offers or similar emails, Travwing.com may use these cookies to display adverts to them while they are on the website. Third-party advertising businesses or Travwing Travels's advertising servers may also set cookies. These cookies are used to monitor how well Travwing.com's advertisements perform on various websites and to use aggregated data about the user's visits to the website to show the user advertisements for services that they might find interesting on that website or another website. The technology utilised by third-party advertising organisations or ad providers to gauge the success of their commercials may also be utilised. Such data is all anonymous. Pixel tags are used to gather this anonymous data. Pixel tags are an
Industry standard technology, utilised by all of the big online portals. They might use this anonymous data about the User's visits to the Website to show the User adverts for products and services that the User might find interesting. In the process, no personal information is gathered. The data gathered in this manner is anonymous and does not associate any online behaviour with a specific user.
The majority of web browsers accept cookies by default. Of course, the User can regulate how and whether cookies are accepted by the browser by adjusting its settings or by using certain software. Travwing.com upholds the user's freedom to filter out undesired content from the Internet, particularly from dubious websites. Blocking Travwing Travels's cookies, however, may make it more difficult to utilise some elements of the website and make it less frictionless to buy products or use other services. Please be aware that you can allow cookies from websites you trust while blocking cookie activity from other websites.
Automatic Logging of Session Data
Travwing.com keeps track of users' session information, such as their IP address, operating system, browser software, and device usage. In order to assess user behaviour, we gather session data. Such session data enables Travwing.com to enhance its systems and assists Travwing.com in discovering issues with its servers. This information merely looks at the User's geographic location and does not personally identify any of the visitors.
CONTENT GENERATED BY THE USER
Users of Travwing.com have the option to share their experiences by answering basic poll questions, rating their encounters, and leaving reviews. Additionally, users can post questions about any service provided by Travwing.com or respond to questions posed by other users. You may still receive emails and notifications (by Whatsapp, SMS, or any other messaging service) asking you to share your reviews or respond to questions other users have asked, even if participating in the feedback process is completely voluntary. The written or uploaded reviews might also be accessible on other websites pertaining to travel or tourism.
Every user who uploads images, reviews, or ratings must have a profile that other users can view. It's possible for other users to see how many trips have been taken, reviews that have been published, questions and answers, and photos uploaded regarding Travwing.com.
WITH WHOM YOUR PERSONAL INFORMATION IS SHARED
Suppliers and Service Providers
The end service providers, such as airlines, hotels, bus companies, taxi services, railroads, or any other suppliers in charge of completing the user's reservation, will receive access to the user's information. It should be noted that by using Travwing.com to make a reservation, the user gives permission for Travwing.com to share the user's information with the specified suppliers and service providers. It is important to remember that Travwing.com does not provide the end service provider permission to use the information provided by the concerned User for any other reason than what may be necessary to carry out their contractual obligation.
However, since the aforementioned suppliers and service providers handle Personal Information as independent data controllers, Travwing.com cannot be held responsible for how they utilise the data that has been supplied with them. As a result, it is recommended that the User examine the privacy policies of each service provider or supplier whose services the User decides to use.
Except for sharing such information with our business / alliance partners or vendors who are hired by us to provide various referral services and to occasionally share promotional and other benefits with our customers based on their booking history with us, Travwing.com does not sell or rent individual customer names or other Personal Information of Users to third parties.
COMPANIES IN THE SAME GROUP
Travwing.com may share the User's Personal Information with its affiliate or associate organisations under restricted and secure circumstances in order to improve personalisation and service efficiency. This will allow Travwing.com answer the user's queries and requests regarding their reservations, as well as give the user information about other leisure- and travel-related goods and services that the user may find interesting.
BUSINESS PARTNERS and THIRD-PARTY VENDORS:
Additionally, Travwing.com may provide some filtered Personal Information to its corporate affiliates or business partners, who may then get in touch with users to offer paid or free goods and services that will improve users' travel experiences or provide access to exclusive benefits designed just for Travwing.com users. Companies that provide co-branded credit cards, travel insurance, wallet loss insurance, banking cards, or other sensitive information are a few examples of these partners. The privacy policies of the individual service providers will apply to any services that the User decides to use that are provided by our business partners.
The User's Personal Information may be disclosed by Travwing.com to third parties that it may hire to carry out specific functions, such as payment processing, data hosting, and data processing platforms.
Travwing.com performs statistical analysis of the collective traits and behaviour of its clients and visitors, as well as measures demographics and interests pertaining to particular sections of the Website, in order to develop higher quality, more valuable online services using non-identifiable Personal Information of Users in aggregate or anonymised form. Based on this data, Travwing.com may give suppliers, marketers, affiliates, and other present and future business partner’s anonymous statistical information.
Additionally, Travwing.com may utilise these aggregate statistics to let these third parties know how many people have seen and clicked on links pointing to their websites. Any personally identifiable information that Travwing.com gathers and may utilise in a combined manner belongs to us. Without paying the User any money, Travwing.com may use it for any lawful purpose, including but not limited to the commercial selling of it to other parties.
Travwing.com occasionally uses outside agencies to do surveys, market research, and other tasks. And will give these third parties information intended only for use in relation to these projects. Confidentiality agreements protect the information (including aggregate cookie and tracking information) that Travwing.com gives to these third parties, alliance partners, or vendors. This information is only to be used in accordance with applicable regulations and to complete the specific project.
DISCLOSURE OF INFORMATION
Travwing.com may divulge User's Personal Information in addition to the situations mentioned above if it is mandated to do so in order to: • carry out its business; • comply with legal requirements, including those pertaining to investigations by law enforcement authorities, court orders, or legal processes;
• for any internal compliance, regulatory, or audit exercise
• to protect its networks; or
to enforce or protect Travwing.com rights or properties, or any and all of its affiliates, associates, employees, directors, or officers; or when we have good reason to think that revealing a user's personally identifiable information is required to locate, get in touch with, or file a lawsuit against someone who might be interfering with Travwing.com's rights or properties, whether on purpose or not; or when someone else might be harmed by such activities.
It is possible for such disclosure and storage to occur without the user's awareness. In that scenario, Travwing.com will not be responsible for any damages, direct or indirect, resulting from such disclosure and storage, either to the User or to any third party.
It is possible for such disclosure and storage to occur without the user's awareness. In that scenario, Travwing.com will not be responsible for any damages, direct or indirect, resulting from such disclosure and storage, either to the User or to any third party.
PROTECTION OF PERSONAL INFORMATION
On the website, all payments are secure. The website is protected from loss, unauthorised use, and alteration of the data under our control by strong security measures. Once in our hands, your information is safeguarded against unauthorised access by stringent security protocols.
WITHDRAWAL OF CONSENT AND PERMISSION
The User may at any moment withdraw authorisation to submit any or all Personal Information or refuse to grant any of the aforementioned permissions on the Website. The User may have restricted access to the Product(s) and Service(s) provided by Travwing.com in such a situation.
YOUR RIGHTS QUA PERSONAL INFORMATION
The user's Travwing.com user account allows them to view their personal information. With the exception of certain required fields, the user has the option to immediately update or remove such personal data by logging into their account.
